Position Overview The Service Transition Manager will play a pivotal role in ensuring the smooth and efficient transition of all aspects of service change, deriving from a programme of projects and workstreams. You'll coordinate all related activities, from the stage where a project is fully owned by the Projects Team, through transition, to Service Management, where BAU support services are delivered by a variety of teams. You'll collaborate with a number of colleagues and stakeholders to define a process to transition services with minimal disruption to business operations.

Establish, document, and communicate the Service Transition process and strategy across the organisation Provide guidance, training, and mentorship to colleagues involved in Service Transition activities Ensure regular communication with project stakeholders, and those invested in the status of a project, throughout the project and transition lifecycle Ensure that the Service Delivery Team are engaged throughout, should changes to the Service Catalogue need to be made Collaborate with the wider Service Delivery Team, to ensure the relevant Change Requests are raised when changes to services are implemented, the relevant Known Error records are created to document known bugs and workarounds, and for any other activities that may need to be completed Inform the Asset and Vendor Management Team of any changes to assets and vendor details,



to ensure that the CMDB is updated accordingly Relationship Management Establish and maintain excellent relationships with business stakeholders to aid smooth transition, acting as the primary interface for Senior Management for Service Transition activities and resources Engage with the Projects Team on a regular basis to align Service Transition activities with business objectives Document Management Develop comprehensive transition plans, encompassing timelines and requirements (people, test environments, hardware, etc.) Oversee the creation, and reviews, of documentation relating to Service Transition, including standard operating procedures and training plans Risk Management Reduce likelihood of service impact by ensuring risks are reviewed and accepted by stakeholders, and communicated to users and support groups, in advance of go-live Ensure risks are highlighted at the earliest opportunity, and recorded centrally in the Risk Management tool Minimum 5 years' experience as a Service Transition Manager, preferably in a large, multi-client organisation Minimum 2 years' experience working in an environment where ITIL Service Management principles and processes are implemented In-depth understanding of ITIL Service Transition processes and best practices, preferably certified in ITIL Service Transition Excellent analysis and problem-solving skills Understanding of Risk Management JIRA experience is desirable, but not essential

📌 Service Manager ITIL (Andalucía)
🏢 Hiring
📍 Andalucía