Revelyst – Adventure Sports Group Europe is looking for a Customer Retention Specialist to join our E-Commerce team at our Barcelona HQ. You'll own the consumer journey across Fox Racing, Bell, Giro and CamelBak in European markets, helping us turn more customers into repeat buyers.

A continuación se detalla todo lo que necesita saber sobre lo que implica esta ocasión, así como lo que se espera de los solicitantes.

Main responsibilities

- Own, optimize and expand CRM and lifecycle email campaigns across EU brands: welcome, browse/cart abandonment, post-purchase, win-back, price drop and nurture flows, with SMS coming soon
- Build and maintain the retention calendar, aligned with seasonal launches, brand messaging and key products
- Run the email marketing calendar for broadcast and segmented campaigns
- Develop consumer segmentation based on RFM data and behavior
- Stay on top of CRM and retention trends, and bring forward recommendations on new channels like SMS and loyalty
- Partner with Design, Marketing and Merchandising to deliver campaigns on time, including assets, QA and landing pages




- Support database growth and lead generation through tactics like giveaways

Requirements

- Bachelor's degree in Business, E-commerce, Marketing or a related field
- At least 3 years of experience in CRM or email marketing, ideally in retail
- Advanced knowledge of email marketing platforms such as Klaviyo, HubSpot or Mailchimp
- Strong understanding of mobile-first email design and usability
- Comfortable working with email analytics to guide strategy and execution
- Good understanding of digital/e-commerce KPIs and what drives xkdbapo performance
- Experience with international campaigns, ideally at a European level
- Advanced professional English; another European language is a plus
- Experience with Google Analytics is a plus

What we offer

- Hybrid: 2 days in the office, 3 remote
- €10 meal voucher for every day worked from the office
- 7 additional remote working days per year
- Employee discount on our brands

Sounds like you? Apply now and join our E-Commerce team in Barcelona.

📌 Customer Retention Specialist (Barcelona)
🏢 Revelyst
📍 Barcelona