Experteer Overview

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In this role you serve as a trusted technical advisor for strategic enterprise customers across Europe u0026amp; META, supporting Lenovo infrastructure solutions and services. You’ll liaise between customers, account teams, and support groups to ensure a seamless service experience and high satisfaction. You will perform proactive health assessments, propose data-driven improvements, and drive continuous service delivery improvements.

This position places you at the intersection of technology, customer outcomes, and multi-country collaboration, with a clear impact on service quality and risk prevention.

Compensaciones / Beneficios

- Be the main technical liaison for assigned customers, understanding their infrastructure and business needs
- Coordinate between customers, Lenovo account teams, and support organizations to ensure a smooth service experience
- Perform proactive hardware and firmware health checks and identify risks to prevent issues
- Analyze environments and provide data-driven recommendations to improve service quality and efficiency




- Lead complex technical cases with Lenovo support and ensure timely, clear communication
- Deliver Root Cause Analysis for critical incidents and present findings understandably
- Advise customers on best practices to optimize performance, compliance, and value of Lenovo solutions
- Lead service delivery reviews, track KPIs, and drive continuous service improvement initiatives

Responsabilidades

- Bachelor’s degree in a technical field
- Strong server and storage hardware expertise with Lenovo gear
- Hands-on Nutanix and hyperconverged infrastructure experience
- Working knowledge of Microsoft technologies and VMware virtualization xugodme
- Excellent written and verbal communication in Spanish and English
- Understanding of cloud technologies, AI architectures, and modern IT trends
- Experience managing complex customer environments and cross-country stakeholder interactions
- Strong interpersonal, communication, partner, and vendor management skills

Requisitos principales

- open and stimulating environment
- flat structures and fast decision-making
- versátil working arrangements
- international team with focus on Diversity u0026 Inclusion
- attractive compensation package

📌 Technical Account Manager for Enterprise Customer (Madrid)
🏢 Lenovo
📍 Madrid