Overview Your career as a CS Technical Content Writer at Booksy will give you the opportunity to own the entire knowledge ecosystem for our global Customer Success team. You won't just be writing content – you'll be the architect of the information that empowers our users to thrive and enables our agents to provide world‐class, efficient support. Working within the Global CS Excellence team, you'll split your expertise between our external Help Center and our vital internal Knowledge Base.

You'll translate complex product engineering into human‐friendly solutions, whether you're building the standard operating procedures (SOPs) that keep our global teams aligned or drafting high‐pressure messaging during a service outage. Translate complex product engineering into clear, user‐friendly content for external Help Centers and internal Knowledge Bases. Create and maintain SOPs that align global teams and support scalable processes.

Zendesk or Salesforce) with a disciplined approach to content management, version control, formatting, and link audits.



Maintain a consistent Human‐to‐Human tone across internal and external channels and influence others across global teams. Proven, hands‐on experience in technical writing, support content, or copywriting in a fast‐paced SaaS environment; A track record of managing Help Centers or Internal Knowledge Bases (like Zendesk or Salesforce).

A disciplined approach to content management, including version control, formatting, and link audits. Excellent interpersonal skills with the ability to influence others and build trust across multiple global teams. Fluent command of English with the ability to maintain a consistent "Human‐to‐Human" tone across internal and external channels.

We're proudly distributed across the globe, with each market being remote‐first. Depending on which market you're joining, you might have office access or be fully remote – either works. A career at Booksy means you're part of a integral team focused on helping people around the world feel great about themselves, every day.

And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws.

📌 Technical Content Writer (La Mancha)
🏢 Booksy
📍 La Mancha