Danish speaking Technical Support Advisor in Malaga, Spain!

Job Openings

Danish speaking Technical Support Advisor in Malaga, Spain!

About the job Danish speaking Technical Support Advisor in Malaga, Spain! We are currently recruiting for an exciting Danish speaking Technical Support Advisor in Malaga, Spain! Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests Be accessible and provide a first resolution rate by using internal knowledge databases C2 or fluency in Danish (C1 level), with strong proficiency in both written and spoken communication,



as well as English fluency.

Experience in 1st or 2nd level IT support, ideally in a large company environment Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software Have experience in ITSM ticket systems (ideally in ServiceNow) Knowledge of processes according to ITIL V4 good to have Have high motivation and willingness to work in a integral team. Excellent remuneration package based on experience, skills and performance Full paid training on the company and the project Monday to Sunday from 09 AM - 06 PM (39 hours a week)

📌 Technical Consultant (Remote) (Andalucía)
🏢 Cross Border Talents
📍 Andalucía