We are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives. The adecuado candidate possesses strong endpoint security knowledge, a startup mentality, exceptional problem-solving skills, and the ability to translate complex technical challenges into meaningful business outcomes.

They are comfortable engaging with stakeholders ranging from security administrators to C-level executives and are passionate about driving customer success.

Customer

Success & Strategic Advisory Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors. Translate technical challenges and security risks into business-focused recommendations and outcomes. Lead customer success reviews, executive business reviews, and ongoing strategic discussions.

Provide expertise in endpoint security technologies, cyber security best practices, and security operations. Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.

Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.



Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization. Design and deliver enablement programs tailored to customer security teams — including workshops, product training sessions, and guided best-practice reviews — ensuring customers build internal competency and maximize platform utilization independently.

Leverage Check

Point's threat intelligence capabilities to provide customers with contextually relevant security guidance — translating global threat data into actionable recommendations specific to their endpoint environment. Maintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment. ~ Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues. Partner closely with Sales teams to support account growth, retention, and customer advocacy.

Own and report on key customer success metrics including Net Revenue Retention (NRR), product adoption rates, CSAT/NPS scores, and renewal forecasts. Use these signals proactively to identify at-risk accounts and build data-driven action plans that protect and grow the customer base. Use customer health metrics, adoption data,



and business insights to identify opportunities and risks.

Maintain executive-level relationships and effectively communicate value realization to business leaders. Contribute to customer renewal and expansion strategies through technical and business guidance, including connecting endpoint security posture to broader platform discussions spanning email security, identity, cloud, and SASE. 5+ years of experience in Customer Success, Technical Account Management, Security Engineering, Professional Services, or related customer-facing cyber security roles. ~ Strong hands-on knowledge of endpoint security technologies, including EDR/EPP platforms, antivirus and anti-malware solutions, and endpoint detection and response capabilities. Familiarity with OS-diverse environments (Windows, macOS, Linux), VDI and remote workforce deployments, MDM/UEM integrations, and common endpoint attack scenarios including ransomware and supply chain threats. ~ Experience managing enterprise customer relationships. ~ Ability to analyze data and use customer insights to drive recommendations and business outcomes. ~ Familiarity with security frameworks such as NIST, CIS Controls, and Zero Trust. ~ Experience in SaaS cyber security organizations.

Knowledge of endpoint protection, email security, identity security, cloud security, or workspace security solutions.

Experience supporting customers during active security incidents or coordinating with incident response teams.

The Successful Technical Customer Success Manager

Is Data-driven in decision making and customer guidance.

📌 Technical Customer Success Manager, Endpoint Security (Cataluña)
🏢 Check Point Software
📍 Cataluña