AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE As a Technical Support Engineer , you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You'll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.

WHAT YOU WILL DO Resolve product-related and technical queries via email and screen sharing sessions

- Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks
- Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience
- Support customers with the remote installation, updates, and maintenance of TestRail Server instances




- Assist users in navigating complex setups involving various server environments and web technologies. MUST HAVES Minimum 2 years of experience in a technical support role
- Excellent written and verbal English communication skills
- Hands-on experience managing both Windows and Linux servers
- Strong understanding of networking and web technologies
- Self-motivated and driven by performance metrics to achieve individual and team targets
- Availability for rotating schedules to support customers 24/5. NICE TO HAVES Degree in Computer Science or a related technical field
- Knowledge of SQL or database administration
- Understandingof the software testing lifecycle and development processes
- Proven track record of exploring new tools and troubleshooting complex software stacks.

PERKS AND BENEFITS Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.

Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

Exciting projects: Modern solutions with Fortune 500 and top product companies.

Flextime: Versátil schedule with remote and office options.

Meet Our Recruitment Process

Application → Coding Challenge → Video Interview → Technical Interview or Interview with the Hiring Manager(s). Each step helps us understand your skills and overall fit. If it's a match, you'll receive an offer.

📌 Technical Support Engineer - SQL (Madrid)
🏢 AgileEngine
📍 Madrid