Experteer Overview In this role, you lead a team of Key Account Managers responsible for Factorial’s top enterprise clients. You drive growth, renewals, and product adoption while building the commercial capability of your KAMs to engage at C-suite level. You’ll partner with Enterprise Sales, Product, and Finance and own the renewal and expansion trajectory for a high-value portfolio. This position sits at the center of our enterprise strategy and has a meaningful impact on Net Dollar Retention across key accounts.Compensaciones / Ventajas - Own the full account portfolio performance: Net Dollar Retention, Gross Renewal Rate, and expansion ARR - Lead or co-lead complex enterprise renewals and coach KAMs through negotiations - Manage executive relationships with C-Level stakeholders and procurement/HR leaders - Define and enforce account health governance including stakeholder coverage, QBR cadence, product usage benchmarks, and churn signals - Develop and lead a team of 4–5 KAMs, setting performance standards and coaching for growth - Influence roadmaps and pricing decisions by partnering with Product, Engineering,
and Finance - Own enterprise renewal forecasting and provide monthly, methodology-backed pipeline visibility to VP and CFOResponsabilidades - +4 years of enterprise SaaS/consultancy experience in customer success, account management, or commercial roles; has managed large accounts and led others - Track record of owning and hitting revenue metrics (NDR, GRR, or expansion ARR) - Proven experience negotiating with procurement teams and C-Suite decision-makers - Experience managing and developing individual contributors in a commercial environment - Strong analytical rigor with understanding of NDR, GRR, NPS, churn and renewal forecasting - Native Spanish and fluent English (additional languages are a plus) - Thrives in fast-paced environments with minimal structureRequisitos principales - private health insurance - Wellhub gym and outdoor classes - Cobee expense management - language classes - breakfast in the office and organic fruit - food discounts with Nora