Journey Manager / CRM Automation Specialist
Location: Barcelona ( hybrid)
Department: Customer Experience

About the Role
We are hiring a Journey Manager / CRM Automation Specialist to support the build, QA, deployment, and optimisation of lifecycle journeys across multiple countries. This is a hands‑on execution role focused on accuracy, consistency, and operational excellence within Emarsys.
You will help scale our CRM automation capability by building structured journeys, rolling them out across markets, and ensuring high‑quality delivery through rigorous QA and testing processes.

Key Responsibilities
Journey Execution

— Build and deploy lifecycle email and onsite journeys in Emarsys.
Market Rollout

— Clone, adapt, and localise journeys for multiple countries (language, compliance, sender details).
Quality Assurance

— Conduct thorough QA across triggers, logic, rendering, tracking, and links.
Release Management

— Follow structured release processes and maintain clear documentation.
Testing & Optimisation

— Run A/B tests and support continuous optimisation of journeys.




Segmentation Application

— Apply segmentation, inclusion, exclusion, and suppression rules provided by CRM teams.

What Matters
Speed, accuracy, and consistency

in execution
Strong attention to detail
Ability to work across multiple markets and languages
Structured, reliable delivery

within defined frameworks

Skills, Knowledge & Experience
Essential
2–5 years of experience in

CRM, marketing automation, or email marketing
Hands‑on experience with platforms such as

Emarsys, Salesforce, HubSpot , etc.
Understanding of

email marketing best practices

and deliverability
Experience with

QA processes , structured testing, and journey deployment
Fluent in English (additional European languages are a plus)
Desirable
Basic

HTML/CSS

for troubleshooting
Experience working across

multi‑country, multi‑language

environments
Understanding of

GDPR

and CRM compliance
Exposure to

e‑commerce

and p

📌 Journey Manager (Barcelona)
🏢 Spandex
📍 Barcelona