Overview Head of International Reservations & Tour Operator Relations

(Zanzibar & Vietnam Portfolio)

We are looking for a commercially driven Head of International Reservations & Tour Operator Relations to lead and scale our integral reservations strategy with a strong focus on tour operators, DMCs, and B2B distribution across Zanzibar and Vietnam.

This role sits at the intersection of Reservations, Revenue Management, and Sales, ensuring optimal conversion, efficient operations, and strategic alignment with key international partners.

The position requires a deep understanding of group dynamics, allotments, series business, and contracting, as well as the ability to maximize profitability across different source markets.

Key Responsibilities Tour Operator & B2B Strategy

Manage and optimize relationships with international

tour operators, DMCs, and wholesalers

Oversee contracting conditions: NET rates (STO), release periods, allotments, overrides, and group conditions

Control and optimize series and group bookings , ensuring correct allocation and avoiding displacement of higher-yield segments

Identify opportunities to grow strategic markets (Europe, Middle East, emerging markets)

Reservations & Conversion

Lead the international reservations team handling

B2B and B2C bookings

across all properties

Ensure fast and accurate handling of

group requests, rooming lists, amendments, and special conditions

Optimize conversion of inquiries from tour operators and agents





Implement structured workflows for pre-invoicing, deposits, and payment follow-up

Revenue & Inventory Coordination

Align closely with Revenue Management to control

inventory allocation between FIT, groups, and series

Monitor booking pace, pickup, and demand by market

Ensure correct application of pricing strategies per segment and seasonality

Support ADR growth while maintaining occupancy targets

Operational Excellence

Standardize SOPs across Zanzibar and Vietnam

Ensure correct handling of

virtual cards, bank transfers, and multi-currency payments

Coordinate with operations for smooth group arrivals and special requests

Maintain high service standards across all reservation touchpoints

Key Qualifications

Strong experience in

tour operator contracting and B2B reservations

within hospitality

Proven background managing

groups, series, and allotments

Deep understanding of international markets and distribution structures

High analytical and commercial mindset (ADR, occupancy, segmentation, displacement)

Experience in multi-property or multi-destination environments

Fluent in English (Spanish or French is a plus)

What We Offer

Leadership role across a

growing international hospitality portfolio (Zanzibar & Vietnam)

Direct impact on global distribution and revenue performance

Opportunity to shape B2B strategy in high-growth destinations

Dynamic and entrepreneurial environment with expansion plans

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📌 Head of International Reservations & Tour Operator Relations (Madrid)
🏢 Cristal Resort Zanzibar
📍 Madrid