At Roche you can show up as yourself, embraced for the unique qualities you bring.

As Service Delivery

Manager, RDT Onsite Europe West (Engineering Manager) you will focus on capabilities development of your team members that align with the function's vision. You will support them in removing roadblocks and by setting focus in their performance management. You make sure to develop your team with the right skills, healthy dynamics and a sustainable pace.

You support the software and/or service delivery as a leader setting focus, removing impediments, managing stakeholders and creating efficiencies in collaboration wherever possible.

Workforce

Enablement (WE) is the home for employee facing products, services, and experiences within RDT. We deliver digital tools, drive adoption, and provide the support necessary to enable the entire workforce, wherever they are, every single day. We are the bridge between digital strategy and local execution, ensuring that every site—from R&D; labs to corporate hubs—operates with seamless, cutting-edge technology services.

As part of this team, you will oversee a team of individual contributors who are the primary points of accountability for onsite service excellence, infrastructure stability, and user experience within their respective sites. Our mission is to provide a "frictionless" workplace where technology empowers our people to focus on what matters most: improving patient lives. Focuses on developing engineering team capabilities that align with the immediate project needs and goals and function's overall vision Removes roadblocks and sets clear, achievable performance goals Maintains a sustainable pace of work for the team,



balancing delivery goals with team well-being Ensures team members are equipped with the necessary, relevant skills and that roles are clearly defined Product and Service Delivery Leadership Responsible for co-creating the Product / Service Roadmap from a technical perspective, partnering with the Product Manager who is overall responsible Accountable for the team's end-to-end delivery of features as part of the product development, ensuring alignment with the product roadmap and quality standards Sets clear focus and priorities for the team's delivery work, ensuring alignment with product roadmaps Performance & Optimization Translates data into actionable insights and regularly communicates delivery performance to stakeholders and the wider team Identifies and implements process improvements within the team and in its interactions with other teams to boost efficiency and quality Financial & Resource Management Supports the development of detailed business cases for new products or significant features Makes data-driven decisions on how to allocate engineering, design, and other resources to maximize impact and achieve product goals Manages the team's budget, including headcount, operational costs, and vendor contracts, ensuring financial responsibility 5+ years of experience in people leadership,



product/service management, program management, or a similar role, with a proven track record of building high performing teams ~Fluency in both English and French is required Bachelor or advanced degree Understanding of software development and/or service delivery methodologies Exhibits a lean & agile mindset Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries Distributed Team Management: Proven experience leading and synchronizing high-performing engineering teams across multiple time zones or physical locations.

Expert at maintaining operational consistency and team cohesion in remote or hybrid environments Resource & Budget Optimization: Demonstrated ability to manage team budgets and headcount planning. Skilled in justifying OPEX for team tools/training and CAPEX for infrastructure upgrades, ensuring maximum ROI through lean operations and savvy vendor management High-Performance Coaching: Proven track record of building a culture of radical candor, accountability, and psychological safety to drive peak team performance Agile Change Leadership: Adept at guiding technical teams through organizational shifts, site transitions, or critical system failures. Focused on maintaining team morale and calm under fire during high-pressure service restorations and complex project pivots Ability to translate complex IT requirements into business value for site heads and department leads.

Skilled at shielding the team from scope creep while ensuring deliverables align with both local business needs and general standards

📌 ▷ Urgente Service Delivery Manager (Madrid)
🏢 Roche
📍 Madrid