Customer Operations Specialist (Barcelona)

Customer Operations Specialist (Barcelona)

13 sep
|
Keysight Technologies
|
Barcelona

13 sep

Keysight Technologies

Barcelona

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities We are looking for a Customer Service / Order Management Specialist (fluent in French and English) to join our international team in Barcelona. In this role, you will manage end-to-end customer operations, including order management, sales support, and customer service within a fast-paced B2B environment.



You will act as a key point of contact for customers and internal stakeholders across sales, logistics, and service teams. Contract Type: Internal Temporary Worker (ITW) assignment. What will you be doing? * Manage end-to-end order management (order-to-cash process), ensuring accurate and timely processing. * Create quotes, process customer orders, and support sales teams (inside sales support). * Coordinate with logistics, manufacturing, and service teams to ensure smooth order fulfillment. * Handle repair and calibration requests, returns (RMA), and product changes. * Act as main customer contact for inquiries related to orders, invoicing, and contracts. * Monitor order lifecycle: from quotation to delivery and payment. * Continuously identify process improvements in customer operations workflows. Qualifications * Fluent in French and English (mandatory) * Fluency in Dutch is a highly valued. * Minimum 3 years of experience in customer service or order

📌 Customer Operations Specialist (Barcelona)
🏢 Keysight Technologies
📍 Barcelona

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