Tus tareas

As Senior Manager of Supply Chain, your mission is to lead the end-to-end Last Mile 2MH operation, owning its strategy, cost efficiency, service quality, and team performance to ensure operational excellence and continuous improvement across the network.
- Define and lead the Last Mile 2MH strategy: carrier mix, coverage by area and service model.
- Ownership of the 2MH transport budget: forecast, monthly tracking and year-end closing.
- Lead the strategic relationship with the 4PL: SLA negotiation, business reviews and escalation.
- Negotiate and renew carrier contracts; manage the carrier network across all UHs.
- Supervise Maykel and the own technical teams delivering and installing 2MH products.
- Coordinate with the UH Manager to align preparation capacity with delivery commitments.
- Validate and approve all transport invoices and 4PL billing.
- Monitor NPS and delivery KPIs; lead root-cause analysis and improvement plans.
- Ensure 4PL and carrier SLA compliance; manage penalties with evidence.
- Lead team development: set objectives,



provide feedback and build long-term capability.
- Drive continuous improvement across Last Mile 2MH operations and processes.

Tu perfil
- Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, Business Administration, or a related field.
- A Master’s degree in Supply Chain Management, Operations, or Business Administration will be considered a plus.
- Solid professional experience in last mile operations, logistics, or supply chain management, preferably in complex and fast-moving environments.
- Strong understanding of operational KPIs, cost control, and service quality management.
- Advanced English level (spoken and written).
- Strong proactive mindset.
- High adaptability to change, thriving in fast-paced and evolving operational environments.
- Proven leadership and people management skills, with experience managing 5 direct reports and leading cross-functional collaboration.
- Strong analytical

📌 Senior Manager Operations (Pinto)
🏢 Mediamarktsaturn Plattform Services
📍 Pinto