Role : Lead Dynamics 365 CCaaS Engineer Location: Madrid, Spain (Hybrid) Type : Permanent role Key Responsibilities / Functional Skills: Technical Leadership * Guide Senior SEs, SEs, and SDETs across build and support squads. * Ensure adherence to Dynamics 365 CCaaS design principles, coding standards, and DevOps practices. * Act as escalation point for complex technical issues across squads. Customer Engagement * Serve as the technical liaison with clients, ensuring clear communication of progress, risks, and technical decisions. * Translate client requirements into actionable engineering tasks. * Provide regular updates, demos, and technical clarifications to stakeholders. Build Squad Oversight * Drive delivery of new features, customizations, and extensions in Dynamics 365 CCaaS. * Ensure build squads follow best practices in configuration-over-customization. * Collaborate with architects and BAs to translate requirements into technical solutions. Support Squad Oversight * Lead troubleshooting, bug fixes,



and performance optimization in production environments. * Ensure SLAs for incident resolution are met and root cause analysis is performed. * Guide support engineers in proactive monitoring and automation of recurring tasks. Quality & Automation * Partner with QE and SDET roles to embed automated testing and CI/CD pipelines. * Ensure automation coverage is scaled up to reduce manual regression testing. * Promote telemetry, logging, and monitoring practices for proactive issue detection. Collaboration * Work closely with Dataverse Architect, Integration Architect, and Security teams to ensure technical consistency. * Align squad delivery with programme goals, ensuring smooth handoffs between build and support. * Mentor engineers, fostering a culture of continuous learning and improvement. Must-Have: CCaaS, D365 CRM, PowerPlatform, Communication skills. Good to have: Azure

📌 Lead Dynamics 365 CCaaS Engineer (Comunidad de Madrid)
🏢 Stanley David and associates
📍 Comunidad de Madrid