That's where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.
Greenhouse is looking for a Senior Account Manager, Enterprise to join our team in the Barcelona office
As customer-facing product experts, our Customer Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. Often cited by our users as the "best thing about Greenhouse," Senior Account Executives work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers' experience with Greenhouse.
Serve as first point of contact for all support communications – primarily via email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
Expand your knowledge of our products and technical skills via both training and practical experience
Customer-facing work experience
Prior experience resolving technical issues using chat and email, a plus
At Greenhouse, we celebrate having a diverse group of hardworking employees – and it hasn't gone unnoticed. In 2019, we were ranked #4 in Fortune's Best Workplaces in New York and #5 in their Best Company Culture. We've also been recognized as a Best Company for Diversity by Comparably, and have been named to Inc. Magazine's Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. We offer a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, adaptable vacation, commuter benefits, a 401(k) plan and a paid parental leave program.
By ensuring that every Greenie is able to bring a diversity of talents to our work,