Job Title: Business Systems Support Analyst Location: Barcelona, Spain *
must be based within a 1 hr drive to Barcelona*
Reports to: Director of Strategic Business Ops
Job Type: Full-time
SUBMIT YOUR CV AND COVER LETTER IN ENGLISH FOR CONSIDERATION
Overview
NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We believe in promoting healthy and conscious eating choices, and our range of products reflects our commitment to quality and sustainability. We are also highly tech-oriented, viewing digital innovation, process optimization, and efficiency as core strategic pillars of our growth.
The Business Systems Support & Implementation Analyst is responsible for owning first-line support for business systems while actively participating in system implementations and improvement initiatives. This role ensures operational stability across SAP Business One, business process automations (BPA), dashboards, Google Workspace, and a macOS-based environment.



In addition to support ownership, the role contributes to structured project execution, documentation, testing, and post-go-live stabilization.
Responsibilities
Provide first-line support for SAP Business One users, including troubleshooting transactional, reporting, and KPI/dashboard issues
Monitor and support BPA integrations, reprocess failures, and escalate structural issues as needed
Manage and resolve support tickets in a timely manner
Support macOS hardware/software and Google Workspace applications, including account provisioning and access management
Administer device lifecycle (provisioning, configuration, security) and manage endpoints via MDM tools (e.g., Jamf, Kandji, Intune)
Ensure system updates, endpoint security compliance, and maintain IT asset inventory
Assist with EDI-related issues and escalating system configuration or architectural concerns
Support ERP upgrades, system implementations, and p

📌 Technical Business (Cataluña)
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