Customer Success Specialist - Europe Freightos - Barcelona, CT, ES About Us
Almost every single thing that you eat, wear, or use is imported or exported. Freightos (Nasdaq: CRGO) is the general rate management, booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines, trucking companies, ocean liners, and thousands of importers and exporters use our platform to move goods around the world faster and more efficiently. Efficient freight ultimately makes things cost a little bit less when you buy them in the store. As the leading general freight booking platform for a massive industry, we've been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.
We are looking for a proactive, impact-driven Customer Success Specialist to own the post-onboarding lifecycle for enterprise accounts in the european region. You will bridge the gap between commercial strategy and day-to-day execution, ensuring our forwarder and shipper clients fully leverage the power of the Freightos platform.



If you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product expertise, we want to hear from you.
Hybrid: Yes
Deliver Enablement & Training
Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops for clients.
Ensure a smooth transition for customers moving from initial onboarding into long-term customer success.
Support scalable education by contributing to user documentation, training guides, and self-service content.
Coordinate cross-functionally with Operations, Product, Engineering, PMO to build clear resolution paths.
Enable Commercial Teams & Feedback Loops
Absorb non-commercial operational tasks to free up Sales and Account Management teams for revenue-generating activities.
Maintain clear boundaries by supporting adoption and customer experience without taking on com

📌 Customer Success Management Specialist (Cataluña)
🏢 Freightos
📍 Cataluña