We are a integral company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers with advanced software solutions to conquer the eCommerce market through flawless operations. As our Ops Expert you will be in charge of understanding and training our clients in our tool and you will be the first level support for our clients.
Analyze data related to product usage to bring new insights to the client in order to improve their operational goals.
Deliver training to clients on our functionalities and explain how to configure our software.
Resolve doubts on product usage/configuration/etc.
Escalate product or customer issues that need to be addressed by customer success managers.
Management of tools for data analysis: Excel
Advance English
We would extra love it if you have customer-facing experience
Hybrid Work: A balance of remote work and weekly office collaboration
Health insurance: