Overview:
The Employee Experience & HR Digital Systems Expert is responsible for designing, maintaining, and continuously improving how employees and HR teams access, understand, and interact with HR information, tools, and processes. This role ensures HR services are intuitive, consistent, and employee-centric while building a scalable knowledge ecosystem that enables self-service, accuracy, and operational efficiency across the enterprise.

This individual acts as the bridge between HR process, technology, content, and the employee experience.

Responsibilities:
YOU will be involved in the following tasks:
- User Experience (UX) - HR Services & Tools:
Design and optimize end-to-end HR user experiences across platforms such as ServiceNow HRSD, HRIS, payroll, benefits, case management, and employee portals.

Partner with HR COEs, IT, and vendors to ensure HR tools and workflows are intuitive, consistent, and aligned to employee needs.

Conduct user research (persona development, journey mapping, usability testing, feedback loops)



to identify pain points and inform experience improvements.

Establish UX standards, design guidelines, and best practices for HR systems and communications.

HR Knowledge Management:
Own the HR knowledge strategy, including policies, procedures, FAQs, job aids, and self-service content.

Build and maintain a centralized, searchable HR knowledge base that supports employees, managers, and HR teams.

Ensure content is accurate, up-to-date, easy to understand, and aligned with compliance requirements.

Define governance for content creation, review, approvals, and lifecycle management.

Drive adoption of knowledge tools to reduce case volume and improve first-contact resolution.

Employee Self-Service & Enablement:
Enable employees and managers to confidently self-serve through clear content, intuitive navigation, and proactive guidance.

Partner with HR Operations to reduce friction, rework, and manual inquiries through improved experience d

📌 Employee Experience (Tamon)
🏢 Celanese International
📍 Tamon