Company Description
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and adaptable meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Reporting to the Director of People & Culture, the Learning & Development Manager is responsible for designing, implementing, and leading the hotel’s Learning & Development (L&D;) strategy, ensuring that Heartists and leaders have the skills, knowledge, and behaviors required to deliver exceptional experiences aligned with Fairmont Hotels & Resorts standards.

This role drives a culture of continuous learning, service excellence, and leadership development,



acting as a facilitator, coach, and strategic business partner.

Key Responsibilities and Duties

Learning & Development Strategy:
- Develop and implement a comprehensive Learning & Development strategy aligned with business objectives, Fairmont standards, and Heartists’ development needs.
- Work closely with Department Leaders to define, assess, and update the hotel’s annual training plan.
- Analyze data, performance trends, and operational needs to design continuous improvement strategies.

Onboarding and Heartist Experience:
- Facilitate and ensure a world-class onboarding experience for all new Heartists.
- Continuously update and evolve the onboarding program, ensuring consistency, impact, and cultural alignment.
- Collaborate with operational departments to ensure effective departmental integration.

Training Program Design and Facilitation:
- Design and facilitate training sessions,

📌 Learning & Development Manager (Cádiz)
🏢 Fairmont
📍 Cádiz