At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.
From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.
The Customer Care Specialist plays a vital role in ensuring the success of Amenitiz's clients by providing exceptional support and guidance. As part of the Customer Care team, this position is responsible for enhancing customer satisfaction, improving product adoption, and fostering long-term relationships with hoteliers and property owners. By leveraging deep product knowledge, strong communication skills, and a problem-solving mindset, the Customer Care Specialist actively contributes to supporting customers, ensuring their satisfaction, optimising support processes,



and helping clients maximise the value of Amenitiz's platform.
Deliver high-quality customer support through chat, phone, and email, ensuring clients receive timely and effective assistance.
Guide clients in using Amenitiz, empowering them to become product experts and reducing dependency on customer support.
Actively listen to customers, demonstrating empathy and adaptability to provide personalised support.
Monitor customer feedback, identifying opportunities to improve support processes and customer experience.
Work collaboratively with other teams, such as Product, Engineering, and Customer Success, to elevate and resolve complex issues.
You are a native French speaker with outstanding communication skills in English, and you are fluent in at least one of the following languages: Spanish, Italian, or Portuguese.
Previous experience in a customer-facing role (chat, phone, or email support) is essential

📌 Customer Service Officer Italian (Cataluña)
🏢 Amenitiz
📍 Cataluña