Job Summary To provide excellent customer service through first line support to our customers as well as validating and managing customer data.
Customer Support Advisor
Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process.
Validate online questionnaires with close attention to detail and reference to standard processes and procedures.
Front line customer support
Make 40+ outbound calls per day to supplier customers to explain the benefits of our service; to help customers who are registering for the first time; Accurately log and maintain records of customer contact, activity and outcomes of calls on our CRM (Customer Relationship Management) system.
Provide accurate and clear information to supplier customers, explaining the benefits of our service and the processes involved to complete an online questionnaire required by our buyer customers.
First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status.




Past experience in a customer service environment
Working knowledge of data management and data analysis
Detailed working knowledge of Excel (preferably to Intermediate level)
Good knowledge of other MS Office applications
Strong communicator with good interpersonal skills
Commitment to provide excellent customer service at all times
Good verbal and written communication skills in English, Spanish and Portuguese with good use of business language
Competitive Annual Leave entitlement + Public Holidays
Varied programme of social events
Hellios is a leading supplier information and risk management company operating in the financial services and defence industry. Established with the primary objective to benefit major blue‐chip companies and their suppliers, Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber secur

📌 Customer Service Advisor Advisor (Madrid)
🏢 Hellios Information
📍 Madrid