With over 40 years of heritage, we're an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.
Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.
Act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.
Ensure customer goals, challenges, product needs, and value drivers are understood and communicated across Unit4 teams, including Product, R&D;, Support, and Sales.
Must have a passion for building strong customer relationships that drive retention of recurring revenue (ARR),



expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes. Excellent communication and relationshipmanagement skills and fluent in English (verbal andwritten)
Swedish or Dutch language skills would be considered a plus
Responsible for retention and churn management across the region, contributing to general retention objectives
Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
Previous experience working within ERP, HCM and/or financial planning software industries isa plus.
With us, you'll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other greatbenefits
talentedcolleagues , role models and mentors - work, learn and be inspired

📌 CSM Manager (Andalucía)
🏢 Unit4
📍 Andalucía