Customer Representative

Are you looking to take on a new challenge? Do not wait until tomorrow.

Your journey starts today

They are a purpose-driven international community on a mission to create the world’s leading social selling and distribution company by empowering the journey to total health and well-being.

They commercialize a wide-ranging portfolio of better-for-you healthy lifestyle solutions to improve the lives of their customers.

Main tasks:
- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- To understand and comply with administrative duties including holiday, sickness and overtime
- To attend regular Team Meetings




- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
- Hours and Benefits:
- Rotative Shift: 39 hours/week from Monday - Friday 09:00 - 20:00- Salary: 18.500 Euros gross/year + up to 2.000 Euros gross/year Bonus
- Permanent contract
- Ongoing training
- Diverse growth opportunities
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

Requirements:
- You are native level speaker in Hungarian
- You are fluent in English
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ22-006501-12-HUNGARY

📌 Hungarian Speaking Customer Representative (Barcelona)
🏢 Webhelp
📍 Barcelona