At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Manager, Digital Operational Resilience, supports the delivery of the organization’s Digital Operational Resilience Act (DORA) for Amex, focusing on key resilience pillars including Information and Communication Technology (ICT) and Critical and Important Functions (CIF) mapping, incident management, resilience and scenario test planning, third-party risk, governance, and training. The role reports to the DORA Lead Coordinator and manages a small junior team,



working alongside a peer Manager to jointly deliver and coordinate several of these activities. Strong planning, organisational, communication, and stakeholder management skills are required to operate effectively with Technology, Cybersecurity, Risk, Legal Entities, and Control teams.
- Maintain Critical and Important Functions (CIF) and ensure alignment across Business Continuity, ICT, and third-party registers, including ongoing refresh
- Lead the monitoring and triaging of ICT incident notifications, including activation of CIF incident procedures, estimation of impacts, and escalation of incidents where appropriate, coordinating incident response activities and regulatory reporting
- Facilitate CIF scenario testing and resilience exercises, document outcomes and track remediation actions, including design for tests that are not cybersecurity.
- Maintain relevant documents (e.g. how to comply, procedures, processes and plans), ensu

📌 Manager - Digital Operational Resilience (Madrid)
🏢 Amex
📍 Madrid