Technical Support Engineer (Madrid)

Technical Support Engineer (Madrid)

13 sep
|
Fever
|
Madrid

13 sep

Fever

Madrid

We're Fever, the world's leading tech platform for culture and live entertainment.
To democratize access to culture and entertainment. With our proprietary cutting‐edge technology and data‐driven approach, we're revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
We've teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award‐winning experiences, and are backed by several leading general investors The CRM team focuses on building lasting relationships with our users from the moment they first encounter Fever. We craft targeted communications, special offers, and data‐driven insights to strengthen loyalty and improve every interaction.




You will manage the activation of customer data to develop and execute an end‐to‐end CRM strategy and communications plan leveraging appropriate marketing channels (with specific focus on email, push notifications and in‐app messages).
You will continuously refine our multi‐channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and staying up‐to‐date with the CRM state of the art.
You will support the team with the technical set up of campaigns and user journeys in Salesforce Marketing Cloud.
You have 2-3 years experience working in Digital Marketing and CRM.
You have experience working with Salesforce Marketing Cloud.
You know SQL, AMPScript, and other programming languages.
You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
You are commercially savvy, analytical and data‐driven.
You have experience in A/B testing and dynamic templates.
You are ab

📌 Technical Support Engineer (Madrid)
🏢 Fever
📍 Madrid

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