Key Responsibilities
- Provide customer support for in-game issues, bugs, and technical problems
- Assist players with account access, recovery, and troubleshooting requests
- Investigate and escalate game-related issues to development or technical teams when needed
- Monitor player feedback and report recurring issues or bugs
- Ensure a positive and professional gaming experience for all users
- Maintain accurate records of support cases and resolutions
- Support community management initiatives and player engagement efforts
- Follow company guidelines, policies, and escalation procedures
- Stay updated on game features, updates, and system changes
Requirements:
- Previous experience in customer support, gaming support, or help desk roles
- Strong communication skills and customer-focused mindset
- Good understanding of video games, gaming platforms, and online communities
- Ability to troubleshoot basic technical and account-related issues
- Strong problem-solving and multitasking abilities
- Comfortable working in a fast-paced, digital support environment
- Good written communication skills in English and/or Spanish
Preferred Qualifications
- Experience with gaming support tools (Zendesk, Freshdesk, or similar)
- Familiarity with PC, console, or mobile gaming ecosystems
- Basic technical knowledge of game systems or online services
- Passion for video games and interactive entertainment
- Bilingual (Spanish and English preferred)
What We Offer
- Competitive salary package
- Friendly and creative gaming-focused work environment
- Career growth opportunities in the gaming industry
- Training and development programs
- Opportunity to work closely with game development teams
Sueldo: 165.000,00€ al año
Ubicación del trabajo: Empleo presencial
📌 Game Support Specialist (Las Palmas de Gran Canaria)
🏢 Ddddplay
📍 Las Palmas de Gran Canaria
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