locations
- Madrid (Versátil)
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR111114

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Financial institutions across banking, payments, wealth management, and insuranceare under increasing pressure to modernize customer engagement while navigating regulatory complexity, operational risk,



and rising expectations for seamless digital experiences. This role drives the transformation of client experience across the Financial Services sector by accelerating adoption of AI-powered experience orchestration at enterprise scale. Working at the intersection of industry expertise, technology, and commercial strategy, you will influence how leading organizations design and deliver differentiated customer journeys.

You will partner closely with senior executives, shaping strategic direction and enabling measurable improvements across critical moments such as onboarding, fraud management, and claims processing. By combining deep financial services knowledge with modern AI, automation, and cloud capabilities, you will help clients unlock efficiency, improve customer satisfaction, and create long-term competitive advantage.

This position offers direct exposure to enterprise transformation init

📌 Senior Industry Executive, Banking (Madrid)
🏢 Genesys
📍 Madrid