Your mission:
Operational Ownership

Own and scale all operational areas across the company:
- Post-sales operations & support optimization
- Implementations (_festivals, POS, phased rollouts)_
- Revenue Operations & Sales Operations
- Data & Business Intelligence
- Procurement _(internal & hardware resale)_
- Finance operations _(KPIs, margins, cost control)_
- Partnerships & integrations
- Internal operations
- Act as the main owner of end-to-end operational performance.

Process, KPIs & Data
- Design, implement and own company-wide operational KPIs.
- Ensure reliable, timely and actionable data for decision-making.
- Work closely with the Data team to build scalable reporting models.
- Identify inefficiencies, misalignments and bottlenecks across teams and countries.

Team and Culture
- Lead, coach and develop the different small teams within Operations
- Define and implement the optimal structure for each area
- Recruit and train key and specialised talent when needed
- Foster a high performing culture that combines clear expectations with encouragement and coaching





Cross-Functional Leadership
- Ensure alignment across Product, Tech, Sales, Post-sales, Marketing and Finance.
- Coordinate international operations, ensuring consistency while allowing local adaptation.
- Act as a unifying layer between strategy and execution.

Strategic Support & Growth
- Identify and validate new business opportunities.
- Support strategic projects with key clients requiring complex, phased implementations.
- Participate in strategic decision-making with strong ownership mindset.

Reporting & Decision-Making
- Reports directly to the COO.
- Full ownership over operations, with validation on high-impact decisions.
- Strong autonomy with accountability for outcomes.

Your profile:
- Senior experience in Operations / Business Operations in SaaS B2B.
- Strong analytical mindset with hands-on data & KPI ownership.
- Proven experience designing processes from scratch and scaling them.

📌 Global Operations Director (Valencia)
🏢 Fourvenues
📍 Valencia