As a Service Project Manager for Web, you will be accountable for establishing, operationalizing, and evolving the web channel content design and production capabilities into a global services delivery setup.

Tasks and responsibilities
- Manage External Vendor Production Partners to enable the global service
- Transform maturing web content capability into a globally harmonized service
- Deliver web content services at integral scale
- Continuously improve quality and costs of the delivery
- Help Global Capability Owners (GCOs) with piloting new technologies, new ways of working and disruptive changes
- Guide IT counterparts to provide platforms and systems that are meeting business needs
- Manage the continuous improvement of the mature capability
- Be a core member in the Web Way Forward project which has the objective of optimizing the web channel with lower operating costs and introducing a more web owner centric service approach

Requirements:
- Masters Degree in an area relevant to the service e.g. Digital Marketing, Life Sciences, Engineering, Operations or others




- Minimum of five years of proven success in service delivery management, preferably in a Big Pharma, internal shared services setup
- Proven background in continuous improvement activities and business process reengineering (Lean Six Sigma training/ certification is a plus)
- Solid management and organizational leadership skills
- English - fluent in written, reading, speaking
- Excellent oral and written communication, with great interpersonal skills; able to forge trusting relationships within a diverse team
- Proven success as a key member of a matrixed, cross-functional team; able to work equally well with people in business, creative, science and technical positions
- Strong collaboration, communication, and mediation skills
- Strong results orientation. Ability to plan and organize work. Observation, interviewing and listening skills.

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📌 End to End Service Owner (Sant Cugat del Vallès)
🏢 Boehringer Ingelheim España
📍 Sant Cugat del Vallès