As Platform Management Coordinator you will supervise a crucial pillar within Human Pharma Services (HPS) team.

The role will coordinate a squad of platform owners whose responsibility is to manage the platforms used within the HPS team. These platforms support the customer journey services that the HPS team delivers.

The squad serves as bridge function between business demands and IT implementation and coordinate the intake, assessment, prioritization, implementation and testing of platform related demands. It furthermore will be responsible for the day-to-day management and governance of platforms within the strategic parameters defined by the business. This also includes supporting data and integration topics. The role and the squad will collaborate with the service owners and also interface with IT and Data & Analytics to ensure full functionality and adherence to data standards.

The role requires strong technical understanding, good understanding of business processes and requirements,



project and process management skills and the ability to coordinate services delivered by external Subject Matter Experts.

Tasks and responsibilities
- Make sure that the platforms in scope at integral scale are being properly managed, maintained and improved within the guardrails agreed with internal stakeholders. This includes budget and resources planning.
- Define adoption requirements to ensure standardization and global scalability.
- Establish a blueprint for documentation and a framework for all platform managers and data specialists to work within.
- Support the continuous improvement of transitioned platforms based on internal customer needs and demands.
- Serve as first point of escalation and consult with the respective team leads how to resolve the potential conflicts about demands or concerns about scalability.
- Collaborate with IT, Data & Analytics and Sourcing to ensure platforms and systems meet business needs as defined by our global stakeholders.
- Establish

📌 Platform Management Coordinator (Sant Cugat del Vallès)
🏢 Boehringer Ingelheim España
📍 Sant Cugat del Vallès