locations
- Madrid (Versátil)
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR109772
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- Role Summary
- The Digital-PSM manages a portfolio of 30-50 partners, driving pipeline, bookings and AI attach through an industrial,



data-driven operating model — augmented by AI to increase efficiency by ~50%. You’ll standardize plays, automate routine work, and scale enablement so partners can source, progress and close opportunities faster.
- Mission & Outcomes
- Pipeline: Achieve portfolio target
- Bookings: Meet or exceed portfolio bookings target with forecast accuracy
- AI attach & expansion: Improve AI attach rate by +X pts and shorten cycle time Partner activation:
- 80% of named partners fully onboarded with current Joint Business Plan (JBP) and enablement complete. Operating excellence: 95% Salesforce/PRM data hygiene,
- 90% SLA on partner requests.
- What You’ll Do
- 1) Run an industrial partner operating system
- Cadence: Daily hygiene nudges, weekly Pipe Pulse (clustered 20-min reviews), bi-weekly enablement webinars, monthly lite QBRs, quarterly QBRs with field.
- Scorecards: Maintain PRM/SFDC scorecards (pipeline, bookings, conversion, AI attach, activity).
- Close plans: St

📌 Partner Inside Sales Manager (Madrid)
🏢 Genesys
📍 Madrid