The Quality Manager is the squad team member on a squad (s) responsible for supplier alignment and supplier performance on accounts owned by that squad. Performance includes, but is not limited to, on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables. The role is managing service delivery quality to the client or managing tasks or initiatives. This role is responsible for engaging with the customer to understand capacity requirements and quality expectations and liaising with Language Services to ensure such requirements can be met. As part of ensuring adequate performance, the Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met. (The following is a non-exhaustive list of responsibilities and areas of ownership of a Quality Manager:
In collaboration with Partner Engagement Manager, responsible for supplier alignment on accounts managed by Program Squad(s) on which they are assigned.




Monitor supplier's performance on accounts managed by Program Squad(s) on which they are assigned. Supplier performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.
Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters while maintaining client facing language quality relevant documentation relating to language quality.
Design and setup quality framework. Communicate customer language & content type capacity needs to Language Services Team.
Engage Language Services team with requisite information necessary for recommendations of new or replacement resources for a client or program.
Customer point of contact for all language quality related matters.
Action when necessary to ensure quality SLA (client or Welocalize) is being met.
Involve Language Services Team as needed.
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📌 Manager/Quality Manager (La Mancha)
🏢 Welo Global
📍 La Mancha