At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Digital Operational Resilience Analyst supports the delivery of the organization’s Digital Operational Resilience Act (DORA) programme for Amex. The role supports key resilience pillars, including Information and Communication Technology (ICT) and Critical and Important Functions (CIF) mapping, incident management support, resilience and scenario testing, third-party risk activities, governance, and training.





The Analyst works under the guidance of Digital Operational Resilience Manager and may focus on one or more activities at a given time, depending on business demand and priorities. Strong organisational skills, attention to detail, project management, process design, and effective communication are critical skills for this role.
- Support the maintenance of Critical and Important Functions (CIF) registers and assist with alignment across Business Continuity, ICT, and third-party registers, including periodic refresh activities.
- Assist with monitoring and triaging ICT incident notifications, supporting activation of CIF incident procedures and escalation processes where required.
- Support coordination of incident response activities, including preparation of information for internal and regulatory reporting.
- Assist in the planning and execution of scenario testing and resilience exercises, including documenting outcomes and tracking remediation actions.
- Support Threat-Led Penetr

📌 Analyst - Digital Operational Resilience (Madrid)
🏢 Amex
📍 Madrid