Job Description:
Multinational Claims Hub Handler

Location: Madrid, Spain

XL Insurance Company SE (XLICSE) is a wholly owned subsidiary within AXA XL and provides the main insurance company platform for AXA XL, operating through an international network of branches, subsidiaries and third-party fronting partners.

Multinational Solutions are at the core of AXA XL’s strategy. Claims for Multinational Solutions are managed either within local claims teams or by AXA XL’s Network Partners. The AXA XL Claims Network Partner Hub is responsible for the management of these Network Partners and associated claims.

What you’ll be DOING

What will your essential responsibilities include?
- Managing a Portfolio of Multinational Network Partners:
- Proactively manage the performance of the Network Partners within your areas
- Manage / deal with approval requests for any claims over the Network Partners authority
- Collaborate closely with Claim Managers and Practice Leaders to achieve optimum file outcome, determine if / which external vendors to engage,



and establish strategic plan with vendor, identify Large Losses and take all appropriate steps to achieve the best outcome for the client and AXA XL.
- Implement best practices and operational policies to improve efficiency and governance
- Support Integral MNS Claims Function with annual NP risk assessments
- Support General MS Claims Function with the annual Network Partner risk assessments,
- Where needed, participate in Network Partner surveys, virtual visits, and global NP governance/engagement meetings,
- Support a client service-oriented culture by timely remediating service quality or operational issues across the organisation,
- Support and enhance the strong collaboration between the Network Partner hubs and the producing offices
- Collaborate with a wide range of stakeholders, both within and outside of claims
- Where required collaborate with relevant Network Partner Management Centre and MNS Global Functions for over

📌 Multinational Network Partner Claims Handler (Madrid)
🏢 Axa
📍 Madrid