Customer Communication: Proactively keep clients informed and updated regarding upcoming software releases and new features for various equipment models.
- Product Training: Conduct comprehensive training sessions for distributors on the effective use and functionalities of Topdon diagnostic equipment.
- Repair and Service: Perform diagnostic and repair work on equipment, covering both in-warranty and out-of-warranty services.
- Relationship Management: Foster and maintain strong, positive after-sales relationships with key clients and distributors.

Requirements:
- Experience: Minimum of 2 years of professional work experience in technical support, specifically with automotive diagnostic equipment, automotive technology, or a similar field.
- Technical Knowledge: Strong foundation in automotive diagnostics, general mechanics, and/or related electrical systems.




- Language Proficiency: Excellent command of the French and English languages (C1/C2 level) is essential for communication with key markets and internal teams. BOTH languages are 100% required.
- Skills: Proven ability to explain complex technical issues clearly and patiently. Experience using remote assistance tools (e.g., TeamViewer).

Company's website:
Pay: 2,000.00€ - 2,800.00€ per month

Ability to commute/relocate:
- 08006 Barcelona, Barcelona provincia: Reliably commute or planning to relocate before starting work (preferred)

Experience:
- automotive: 2 years (preferred)

Language:
- English and French (preferred)

Work Location: In person

📌 Spanish Technical Support (Barcelona)
🏢 Topdon USA
📍 Barcelona