We are looking for a Field & Workshop Services Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increass profitability.

Grow with us - Responsibilities
- Provide service and customer support during field and inhouse visits or dispatches
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Ensure the timely and correct documentation of processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company's filed procedures and protocols
- Cooperate with technical team and share information across the organization




- Comprehend customer requirements and make appropriate recommendations / briefings
- Contact customers concerning processes of the customer file
- Build positive relationships with customers

What will convince us
- Technical degree in chemistry, biology, physical measurements or similar
- Minimum 2 years of proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work adaptable shifts and to adapt to changing work schedules
- High customer orientation
- Team spirit
- Good command of spoken and written English

📌 Field & Workshop Services Technician (M/F) (Madrid)
🏢 Sartorius
📍 Madrid