We are looking for a high-level strategist who can design, implement, and deploy Salesforce Service Cloud implementation with Amazon Connect from the ground up and enforce best-in-class standards for telephony and Salesforce development.
- office remoteEuropean UnionGeorgiaKazakhstanMexicoUzbekistan

Requirements:
- 5+ years of experience in IT, specifically focusing on Salesforce and Cloud Telephony.
- Proven expertise in planning and implementing Salesforce Service Cloud with Amazon Connect
- Advanced hands-on experience with the Salesforce Service Console, CTI integration, and Omni-Channel
- Deep understanding of Amazon/Salesforce best practices
- English skills should be sufficient for leading technical discussions and presenting architectural decisions

Nice to have:
- Relevant certifications such as Salesforce Service Cloud Consultant or AWS Certified Solutions Architect
- Experience in setting up automated testing for voice paths and CI/CD for AWS/Salesforce deployments




- Experience in creating high-level technical documentation, including data flow diagrams and ERDs

We offer:
- Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota
- Competitive compensation that depends on your qualification and skills
- Career development system with clear skill qualifications
- Versátil working hours aligned to your schedule
- Options to work remotely
- Corporate medical insurance covering services of private and public medical centers
- English courses online
- Corporate parties and events for employees and their children
- Internal conferences, workshops and meetups for learning and experience sharing
- Gym membership compensation
- 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate

Any questions?:
Alexia

📌 Senior Salesforce (La Unión)
🏢 Itransition
📍 La Unión