Job Overview

As part of a world-class service team, the Customer Service Team Lead will primarily be responsible for the training activities, Salesforce system knowledge, and resolution of escalated inquiries for the customer service team, in addition to performing regular customerservice duties.
A Day In The Life

Manage a

designated customer/sales territory

while balancing team leadership responsibilities; serve as primary point of contact for order management and issue resolution.
Provide accurate

pricing, availability, and order status

information to internal and external customers.
Process, monitor, and

expedite orders

to ensure timely fulfillment and customer satisfaction.
Review and act on

escalations and expedite requests , coordinating with supply chain partners as needed.
Monitor

phone/email queues , identify volume trends, and recommend staffing or workflow adjustments.
Support

daily team operations , workload balancing, and overall service level performance.
Assist with

training, onboarding, and mentoring

team members to build skills and knowledge.




Partner cross-functionally with

Sales, Operations, Product Management, Technical Services, Quality, and Logistics

to resolve customer issues.
Apply

special pricing agreements

and prepare quotes within established guidelines.
Ensure accurate

documentation and coding

of customer interactions and required reporting.
Serve as a

subject matter expert in SAP and Salesforce , supporting troubleshooting, system adoption, and best practices.
Maintain and develop

SOPs, work instructions, dashboards, and reports

to drive consistency and visibility.
Act as liaison with

distribution centers and operations

to resolve delivery, logistics, and delivery drop issues.
Participate in

on-call rotation

and support

storm/emergency response activities

as required.
What will help you thrive in this role?

A demonstrated history of resolving complex customer problems and proactively assisting colleagues acros

📌 Customer Service Team Lead (Madrid)
🏢 Hubbell
📍 Madrid