Whether you are

already living in Portugal

or

considering relocating from abroad , this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.

LOCATION:

Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position.

WORKING SCHEDULE: Monday to Sunday. 24/7 rotational shifts - 2 rotational days off per week. 5 days/week, 8 hours/day

COMPENSATION:

€1,100 gross/month paid over

14 salaries

€7.63 food allowance per working day

Welcome Bonus - €1,500 This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment

Accommodation is supported (details are below)

The Role
As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

Your Responsibilities





Provide professional customer support through verbal and written communication

Handle customer inquiries, requests, and complaints

Identify customer needs and provide appropriate solutions

Support more than one market when required

Manage and retain large amounts of product and process information

Troubleshoot customer issues and follow established procedures

Handle disputes and sensitive situations professionally

Prioritize tasks effectively and work with strong attention to detail

Demonstrate active listening and empathy in every customer interaction

Maintain a high level of service quality in a fast-paced environment

Requirements

Fluent verbal and written communication in

German

C1 level of English

Strong customer service and communication skills

Excellent problem-solving and prioritization abilities

Ability to learn, retain, and manage large amounts of information

Strong attention to detail and org

📌 German-Speaking Customer Support Agent (Madrid)
🏢 WW Talents
📍 Madrid