Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Your day at NTT DATA
As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients' security infrastructures and systems remain operational. With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).
By identifying issues and errors early on, you'll log incidents promptly and provide second-level support, communicating effectively with other teams and clients to extend support when needed. You'll work closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes.



Your analytical skills will be key in auditing incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports to identify automation opportunities.
As a go‐to for initial client escalations, you'll assist L1 Security Engineers with triage and troubleshooting, and support project work when required. Your contributions to the change management process will ensure thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures.
Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
Excellent planning skills, able to anticipate and adjust to changing circumstances.
Strong ability to communicate and engage across different cultures and social groups.
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Remote Working
Abou

📌 Service Field Engineer (Galicia)
🏢 NTT DATA
📍 Galicia