The Opportunity
TCR Group, the general leader in Airport Ground Support Equipment (GSE) Services, is looking for a General Manager to lead Metssa, our repair and maintenance joint venture with Groundforce in Spain. This is an operational leadership role with full responsibility for a network of 10+ workshops and around 135 technicians across the country.
You will report to the Regional Director Spain, Portugal & Italy and be based in Madrid. Metssa is purely focused on repair and maintenance, it does not cover leasing or rental activity. You will take over the day to day management of the workshops, the technicians and the relationship with Metssa's customers , freeing up the Regional Director to focus on the broader business in the region.
A snapshot of what you will be doing here:
• Lead the workshop network: Take full ownership of day to day operations across all workshops, including station managers, supervisors, warehouse keepers and administrative teams.
• Build team stability: Put in place the training,
onboarding and retention approach that keeps a growing technician workforce engaged and performing at its best.
• Manage people and unions: Be the primary point of contact for employees across all sites, including union representatives in Madrid, our largest and most established workshop.
• Standardise operations: Bring more consistency to how workshops operate, in procedures, timing and quality, building on the shared SAP environment already in place across all sites.
• Drive safety and purchasing at workshop level: Raise safety performance and culture to the next level, working closely with TCR's newly built central purchasing department.
• Manage the customer relationship: Be the face of Metssa for customers, including the weekly operational meeting, and handle SLA discussions, service quality and complaints.
Key outcomes & success factors:
• Retention: Strong retention and low turnover, sustaining the growth from 80 to 135 technicians achieved over the pa
📌 General Manager Metssa (España)
🏢 TCR
📍 España