IT Project Manager - Customer Support Digital & Data Transformation
Description
HP's Enterprise Data and Analytics organization is looking for experienced Project Manager in the field of Customer Support Digital and Data Transformation having unique mastery and recognized authority in relevant subject matter knowledge, including technologies, theories and techniques. The successful candidate will provide innovative solutions and lead large, cross-functional projects that affect long-term goals and objectives as well as will exercise independent judgment, develop strategy and functional direction, and influence senior stakeholders across organizations.
Responsibilities
Partners with Customer Support business and IT leaders to define and execute
digital transformation
and
CS transformation programs
aligned with business strategy and customer needs.
Leads large, complex, cross-functional IT programs spanning Customer Support, data, analytics, digital platforms and related technologies, with high business impact, risk and organizational complexity.
Owns the
Digital CCC or/and Customer Support Delivery
Data Product , driving its strategy, roadmap, governance, evolution and adoption in alignment with Customer Support business priorities and enterprise data standards.
Acts as a
data SME for Contact Center or/and Customer Support Delivery
capabilities, helping translate CS business requirements and operational needs into data, reporting, analytics and technology solutions.
Applies a
deep understanding of remote CS
operating models, customer support environments and the challenges of managing distributed support operations.
Leverages strong
CS processes knowledge
to identify opportunities to simplify, automate and improve Customer Support processes, customer experience and operational efficiency.
Partners with business and technology teams to define requirements, roadmaps, milestones, dependencies and delivery priorities for CS transformation initiatives
📌 IT Project Manager (Madrid)
🏢 HP
📍 Madrid