Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain. As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders. This role goes beyond reactive support;
¿Está pensando en solicitar este empleo? No se demore, desplácese hacia abajo y envíe su solicitud lo antes posible para no perder la ocasión.
you will proactively manage accounts, drive quote conversion, identify cross-selling opportunities, and oversee order execution from initial quotation to final logistics delivery.
Furthermore, you will have the following duties: The objectives of the role are: Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performancePipeline
Optimization: You will proactively manage quote follow-ups within our CRM (HubSpot)



to improve overall conversion rates and close open businessCustomer
Experience Excellence: You will serve as a seamless, single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliableEnd-to-End
Ownership: You will oversee the customer journey from a technical inquiry and order booking to warehouse coordination and final invoicingCore
Responsibilities:
Account Management & Sales SupportAct as a bridge between customer and key stakeholders to enhance customer experienceBuild trust-based relationships with a designated portfolio of EMEA accountsCreate accurate commercial quotations, input data into HubSpot, and systematically execute follow-upsProvide first-level technical product support and capture competitive market intelligence to share with the broader sales teamIdentify complex customer scenarios and champion process improvements to enhance service deliveryConducting occasional cus

📌 Senior Customer Service Representative, Spain (Tierrantona)
🏢 Viking EMEA
📍 Tierrantona