How you'll make an impact * Provide technical support to merchants during their implementation of Checkout.com payment processing technology * Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support * Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents) * Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations,



or post-implementation support * Interact with the Product teams to pinpoint improvement ideas * Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions * Ability to multitask with multiple projects and integrations of customers * Maintain/update existing libraries/plugins used in integrations Qualifications * Technical support experience in a Tech/FinTech company * Have payments experience would be advantageous * Understanding of API, REST, webhooks and logs is required * Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C# * Experience with Node.js, React is a plus * Knowledge in iOS/Android is a plus * Excellent communication skills, ability to build and maintain strong relationships * Ability to work in a customer-focused and target-driven environment * Fluency in Spanish and English. Any other languages are a plus

📌 Senior Specialist, Implementation Engineer (Cataluña)
🏢 Checkout.Com
📍 Cataluña