(native Slovak) Chat Support Consultant, crypto (Remote)1 week ago Be among the first 25 applicants
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Who are we?
SupportYourApp is a integral Support‐as‐a‐Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
What you will do:
- Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
- Build strong and lasting customer relationships
- Handle customer inquiries and feedback
- Provide valid, accurate information and solutions to customer requests
- Maintain up‐to‐date knowledge of the company's trading platform and general market conditions




- Understand customers' needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be part of a fast‐paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:
- Native Slovak speaker and excellent English communication skills (at least C1 level)
- At least 6‐12 months of live chat support experience, preferably in crypto or financial services
- Basic financial knowledge or payment/banking experience
- Crypto industry knowledge
- CRM experience in Salesforce
- Strong analytical, logical thinking, and problem‐solving skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:
- Basic financial knowledge or payment/banking experience

Benefits

📌 (Native Slovak) Chat Support Consultant, Crypto (Cataluña)
🏢 SupportYourApp
📍 Cataluña