Technical Writer - Medtech Sector - Salesforce Knowledge Join to apply for the Technical Writer - Medtech Sector - Salesforce Knowledge role at ERNI
Can you imagine contributing to the documentation quality of critical healthcare solutions?
Join our expert team to work on technical documentation for Digital Care products, contributing to the creation and maintenance of Troubleshooting Guides that support Level 1 assistance for customers and patients. Even if you work on an external project, you will feel part of the team and always supported.
You will have regular 1:1 meetings with them, and recurrently, you will work on your development plan to define your short-, medium-, and long-term goals.
We strongly encourage growth and continuous training. We aim for you to learn, experiment, and evolve within an environment where teamwork and support from more senior colleagues are key.
Experience in technical writing or documentation, ideally in laboratory, healthcare or technology environments.
Familiarity with Salesforce and ZenDesk for content creation, management and migration.
Ability to analyze system behavior and validate documentation through reproducible tests.
You will be responsible for updating, restructuring and validating Troubleshooting Guides, creating and organizing new content in Salesforce, migrating materials from ZenDesk, testing documentation in real or simulated environments, coordinating with L2 support and product teams to ensure accuracy, and contributing to continuous improvement initiatives in the documentation process.
What if the project ends?
We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we will find another one that aligns with your professional development.
We trust you to deliver quality work within your 40-hour workweek.
Our model is hybrid. We usually go to the office 2 days a week, either in Barcelona or M
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