AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you
ABOUT THE ROLE
As a Technical Support Engineer , you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You'll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.
WHAT YOU WILL DO
Resolve product-related and technical queries via email and screen sharing sessions;
Investigate and troubleshoot software defects,



configuration issues, and environmental bottlenecks;
Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;
Support customers with the remote installation, updates, and maintenance of TestRail Server instances;
Assist users in navigating complex setups involving various server environments and web technologies.
MUST HAVES
Minimum 2 years of experience in a technical support role ;
Excellent written and verbal English communication skills ;
Hands-on experience managing both Windows and Linux servers ;
Strong understanding of networking and web technologies ;
Self-motivated and driven by performance metrics to achieve individual and team targets;
Availability for rotating schedules to support customers 24/5.
NICE TO HAVES
Degree in Computer Science or a related technical field;
Knowledge of SQL or database administrati

📌 Technical Support Engineer (Madrid)
🏢 AgileEngine
📍 Madrid