Journey Manager / CRM Automation Specialist Location: Barcelona ( hybrid) Department: Customer Experience

About the Role We are hiring a Journey Manager / CRM Automation Specialist to support the build, QA, deployment, and optimisation of lifecycle journeys across multiple countries. This is a hands‑on execution role focused on accuracy, consistency, and operational excellence within Emarsys. You will help scale our CRM automation capability by building structured journeys, rolling them out across markets, and ensuring high‑quality delivery through rigorous QA and testing processes.

Key Responsibilities Journey Execution

— Build and deploy lifecycle email and onsite journeys in Emarsys. Market Rollout

— Clone, adapt, and localise journeys for multiple countries (language, compliance, sender details). Quality Assurance

— Conduct thorough QA across triggers, logic, rendering, tracking, and links. Release Management

— Follow structured release processes and maintain clear documentation. Testing & Optimisation

— Run A/B tests and support continuous optimisation of journeys. Segmentation Application

— Apply segmentation, inclusion,



exclusion, and suppression rules provided by CRM teams.

What Matters Speed, accuracy, and consistency

in execution Strong attention to detail Ability to work across multiple markets and languages Structured, reliable delivery

within defined frameworks

Skills, Knowledge & Experience Essential 2–5 years of experience in

CRM, marketing automation, or email marketing Hands‑on experience with platforms such as

Emarsys, Salesforce, HubSpot , etc. Understanding of

email marketing best practices

and deliverability Experience with

QA processes , structured testing, and journey deployment Fluent in English (additional European languages are a plus) Desirable Basic

HTML/CSS

for troubleshooting Experience working across

multi‑country, multi‑language

environments Understanding of

GDPR

and CRM compliance Exposure to

e‑commerce

and personalisation tools

If you are interested in this opportunity, please apply directly through the LinkedIn Apply function.

📌 Journey Manager / CRM Automation Specialist (Barcelona)
🏢 Spandex
📍 Barcelona