Company Description

MSX International Group is the leading general provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

We are looking for a Parts Specialist to take on the day-to-day relationship with AR.
This part specialist will be the reference point of contact for all enquiries from the
network and the person who coordinates their resolution, ensuring the service level
committed with the network.

MAIN TASKS:
Dealer network support
- Handling and resolving enquiries from the Spanish and Portuguese network

across all channels established for this purpose.
- Enquiries on parts availability, part identification, pricing, delivery lead

times and logistics support.
- Identifying parts through the electronic parts catalogue (EPCM).




- Reviewing and communicating part supersessions and catalogue updates

to the network.
- Gathering feedback from our dealer network and channeling it internally to

drive process improvements.
Internal coordination
- Acting as the interface with the engineering department at HQ for the

escalation of technical issues and improvements to the electronic
catalogue.
- Following escalated enquiries through closure and communicating the

outcome to the network.
Reverse flow: claims and returns
- Reviewing, approving or rejecting transport claims and returns, verifying

compliance with the established procedure.
- Working with the national warehouse to solve delivery incidents, shortages

and damages.
- Identifying recurring incidents and proposing corrective actions.

Operational support
- Daily use of our ERP: stock enquiries, order tracking and urgency allocation.
- Coordinating with the warehouse on the prioritisation of urgent deliver

📌 Parts Specialist (Madrid)
🏢 Msx International
📍 Madrid